Refund and Returns Policy
Return, Replacement and Refund
At M/S KRAZY HEART GENERAL STORE we believe in keeping our customers happy…always. Our return policies are created with you in mind and ensure that you are satisfied every step of the way .However, should an unfortunate event arise where you may have to return a product for refund or replacement, we have laid out an easy process to assist you with it.
Guidelines on Returns
To return any product
1) Always email us first if you have a problem on info@krazyheart.in
2) Always be sure to report your problem within 24 hours of receiving the item in question
3) Never send back a item without consulting with us. It’s very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
4) Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
5) Always return your items using registered airmail / courier as advised in our return authorization mail.
6) Please return within 07 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed,used or altered items). Please ensure to include a copy of the invoice you received.
7) We will examine the Products you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
8) Please mark the items as defective returns and not for sale and declare a low nominal value.
Refund
After purchase that product will not be refundable. But in some cases like manufacturing defect or damage, wrong product, just email us at info@krazyheart.in with your order no. and product details.
Please note that a refund will be issued only if we are responsible for the reason of return. In case of any damage to the product at the customer’s end, we are not liable to provide any refund.
After we receive the product back at our warehouse we will initiate the refund of your money within 03 business days. The money will be credited back to you as per your bank guidelines.
Replacement Terms
On receiving a defective product:
You can return your product for replacement in case of damaged products, expectations not met, or any such relevant reason.
E-mail us at info@krazyheart.in with the Order Number and Product number along with the reason for requesting a replacement.
You will receive an acknowledgement e-mail from us within 07 business days.
Do not return any product without informing us.
If for whatever reason we are unable to resend you the original product, we would give you the option of selecting an alternative product from our website.
Alternate item, if selected will be shipped at no extra cost.
If an alternate item is not selected within 07 business days of receiving the e-mail from us, we will initiate the refund procedure. Kindly note, you will receive the refund without any deductions.
In case you are returning the product due to alteration and modification errors at our end, we do not charge you for the same.
Cancel an Order
Once you make the payment, we will send the product/s to you in the quickest possible time. However, if you want to cancel an order, you have to do it within 24 hours from the time of ordering. If you fail to cancel within 24 hours, or, if the product already gets dispatched from our warehouse, you won’t be eligible for cancellation. To cancel your order, email us at info@krazyheart.in
If your order is eligible for cancellation and is cancelled, we will debit a cancellation charge of 2%. The balance amount shall be refunded in the same mode as your mode of payment. The refund might take 07 to 10 working days to process, depending on our payment gateway
FOR ANY INQUIRY & MORE DETAILS:-
Email: info@krazyheart .in or Call: +91-9717664203